Privacy Policy
How Turf Medic Ontario protects your information
We respect your privacy and are committed to handling personal information transparently and securely.
1. Information We Collect
We collect contact details and property information when you request a quote, schedule services, or subscribe to communications. This may include your name, company, phone number, email address, site location, and service preferences.
2. How We Use Information
- To prepare estimates, service schedules, and contracts.
- To communicate project updates, weather alerts, and billing details.
- To share seasonal tips or promotions when you opt in to newsletters.
- To improve our services, scheduling, and customer experience.
3. Consent
By submitting forms, emails, or phone requests, you consent to Turf Medic using your information for the purposes outlined above. You may withdraw consent for marketing communications at any time.
4. Data Storage & Security
Client information is stored in secure systems accessible only to authorized Turf Medic personnel. We implement safeguards to protect against unauthorized access, alteration, or disclosure.
5. Third-Party Sharing
We do not sell personal information. We may share limited details with trusted partners (e.g., specialty subcontractors or payment processors) when necessary to fulfill services, subject to confidentiality requirements.
6. Cookies & Website Analytics
Our website may use cookies or analytics tools to understand site traffic patterns and improve functionality. You can adjust browser settings to manage cookie preferences.
7. Access & Updates
You may request access to the personal information we hold about you and ask for corrections if the information is inaccurate or incomplete.
8. Retention
We retain client records as long as required to deliver services, comply with legal obligations, or manage disputes. When information is no longer needed, it is securely deleted or anonymized.
9. Contact Us
For privacy inquiries, updates, or requests, contact Turf Medic Ontario at rob@turfmedicontario.ca or call 519-732-4472.
10. Policy Updates
We may update this policy to reflect operational, legal, or regulatory changes. Revisions will be posted on this page with a revised effective date.
Effective date: December 20, 2025